Acme

Terms of Service

Last Updated: January 15, 2025

1. Agreement to Terms

By accessing or using Acme ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

These Terms constitute a legally binding agreement between you and Acme ("we," "us," or "our").

2. Description of Service

Acme provides a SaaS platform that enables users to [describe your service functionality]. The Service is accessible via web browser and may include various features, tools, and integrations.

3. Eligibility

To use the Service, you must:

  • Be at least 16 years of age
  • Have the legal capacity to enter into binding contracts
  • Not be prohibited from using the Service under applicable laws
  • Provide accurate and complete registration information

4. Account Registration

4.1 Account Creation

To access certain features, you must create an account. You agree to:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your account information
  • Keep your password secure and confidential
  • Notify us immediately of any unauthorized access
  • Be responsible for all activities under your account

4.2 Account Termination

We reserve the right to suspend or terminate your account if:

  • You violate these Terms
  • You provide false or misleading information
  • Your account is inactive for an extended period
  • Required by law or regulatory authority

5. Subscription Plans and Billing

5.1 Subscription Plans

We offer various subscription plans with different features and pricing. Current plans and pricing are available on our Pricing page.

5.2 Billing

  • Billing Cycle: Monthly or annual, depending on your selected plan
  • Payment Method: Credit card or other accepted payment methods via Stripe
  • Automatic Renewal: Subscriptions automatically renew unless cancelled
  • Price Changes: We may change prices with 30 days' notice

5.3 Refunds

  • Free Trial: No charges during the trial period
  • Monthly Plans: No refunds for partial months
  • Annual Plans: Pro-rated refunds within 30 days of initial purchase
  • Cancellation: You may cancel anytime; service continues until period end

5.4 Failed Payments

If a payment fails:

  • We will attempt to charge your payment method multiple times
  • We will notify you via email
  • Your account may be suspended after 7 days
  • Your account may be terminated after 30 days

6. User Responsibilities

6.1 Acceptable Use

You agree to use the Service only for lawful purposes. You will not:

  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights
  • Transmit malware, viruses, or harmful code
  • Attempt to gain unauthorized access to systems
  • Interfere with or disrupt the Service
  • Impersonate others or misrepresent affiliations
  • Collect or harvest user data without consent
  • Use the Service for spam or unsolicited communications
  • Engage in fraudulent activities

6.2 Content Responsibility

You are solely responsible for content you submit, upload, or share through the Service. You represent that:

  • You own or have rights to the content
  • The content does not violate any laws or third-party rights
  • The content is not defamatory, obscene, or offensive

6.3 Prohibited Content

You may not submit content that:

  • Is illegal, harmful, or threatening
  • Infringes intellectual property rights
  • Contains personal data of others without consent
  • Is misleading or fraudulent
  • Contains malware or malicious code

7. Intellectual Property

7.1 Our Intellectual Property

The Service, including all content, features, and functionality, is owned by Acme and protected by copyright, trademark, and other intellectual property laws.

You may not:

  • Copy, modify, or distribute our content
  • Reverse engineer or decompile the Service
  • Remove or alter proprietary notices
  • Use our trademarks without permission

7.2 Your Content

You retain ownership of content you submit to the Service. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to:

  • Host, store, and display your content
  • Process and analyze your content to provide the Service
  • Make backups and create derivative works as necessary
  • Improve and develop the Service

This license ends when you delete your content or terminate your account, except for:

  • Content shared with other users (remains accessible to them)
  • Backup copies (deleted within 90 days)
  • Aggregated or anonymized data (may be retained indefinitely)

8. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal data in compliance with GDPR and other applicable laws.

By using the Service, you consent to our data practices as described in the Privacy Policy.

9. Service Availability

9.1 Uptime

We strive to maintain high availability but do not guarantee uninterrupted access. The Service may be unavailable due to:

  • Scheduled maintenance (with advance notice)
  • Emergency maintenance or security updates
  • Third-party service provider issues
  • Force majeure events

9.2 Modifications

We reserve the right to:

  • Modify or discontinue features
  • Update the Service with improvements
  • Change system requirements
  • Introduce new features or limitations

We will provide reasonable notice for material changes that negatively affect your use of the Service.

10. Third-Party Services

The Service may integrate with third-party services (e.g., payment processors, authentication providers). Your use of third-party services is subject to their respective terms and policies.

We are not responsible for:

  • Third-party service availability or performance
  • Third-party data practices or security
  • Third-party terms or pricing changes

11. Limitation of Liability

To the maximum extent permitted by law:

11.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

  • Merchantability or fitness for a particular purpose
  • Non-infringement or security
  • Accuracy, reliability, or completeness
  • Uninterrupted or error-free operation

11.2 Limitation of Damages

IN NO EVENT SHALL ACME BE LIABLE FOR:

  • Indirect, incidental, special, or consequential damages
  • Loss of profits, revenue, data, or business opportunities
  • Damages arising from third-party services or integrations
  • Damages exceeding the amount you paid in the 12 months preceding the claim

11.3 Exceptions

Some jurisdictions do not allow limitation of implied warranties or liability for incidental or consequential damages. In such cases, our liability is limited to the extent permitted by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless Acme, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Your content or activities on the Service

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of the European Union and the laws of [specify EU member state], without regard to conflict of law provisions.

13.2 Jurisdiction

Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts in [specify location].

13.3 Informal Resolution

Before filing a claim, you agree to contact us at legal@example.com to seek informal resolution. We will attempt to resolve disputes amicably within 30 days.

13.4 Arbitration (Optional)

If informal resolution fails, disputes may be resolved through binding arbitration in accordance with [arbitration rules], unless you opt out within 30 days of accepting these Terms.

14. Termination

14.1 Termination by You

You may terminate your account at any time by:

  • Accessing your account settings and selecting "Delete Account"
  • Contacting our support team
  • Sending a written request to legal@example.com

Upon termination:

  • Your subscription will not renew
  • You will lose access to the Service and your data
  • We will delete your data within 90 days (except as required by law)

14.2 Termination by Us

We may terminate or suspend your account immediately if:

  • You breach these Terms
  • Your account poses a security risk
  • Required by law or regulatory authority
  • Your account is inactive for over 2 years

14.3 Effect of Termination

Upon termination:

  • All licenses granted to you are revoked
  • You must cease using the Service
  • Provisions that by nature should survive will remain in effect

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Acme regarding the Service.

15.2 Modifications

We may modify these Terms at any time. We will notify you of material changes by:

  • Posting the updated Terms on our website
  • Sending an email notification
  • Displaying a notice in the Service

Your continued use after changes constitutes acceptance. If you do not agree to changes, you must stop using the Service.

15.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

15.4 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

15.5 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

15.6 Force Majeure

We are not liable for any failure or delay in performance due to events beyond our reasonable control, including but not limited to natural disasters, war, terrorism, labor disputes, or Internet disruptions.

16. Contact Information

If you have questions about these Terms, please contact us:

Email: legal@example.com

For urgent legal matters, please include "Legal - Urgent" in the subject line.

17. Language

These Terms are provided in English. In the event of any conflict between the English version and a translated version, the English version shall prevail.

Acknowledgment

BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.

Terms of Service | Acme